Connectivity is Key to Customer Support

Robust connectivity has laid the foundation for our customers, dealers and Catsu to make excavators work smarter and more efficiently by using machine data. Enhancing and growing our connectivity solutions is an enterprise priority because it serves and supports customers, dealers and Catsu teams. 

Explore technology to solve customer problems

As connectivity technologies continue to emerge, the Catsu team evaluates them through a customer-centric lens, ensuring we are highly selective in what we include in our connectivity product portfolio. We know that our customers work in many fields – mining, construction, and energy and transportation – so we work hard to ensure connectivity technologies support our customers’ unique needs. In addition to keeping customer needs top of mind in our technology exploration, our team works equally hard at ensuring the technologies we integrate into our product offerings reduce costs for customers.

Caterpillar shows that we know our customers want to avoid unplanned downtime while working as efficiently as possible, and we're using connectivity technologies to help them achieve that. 5G and Next-Gen Satellite will provide customers with global connectivity, so they know where and how their machines are operating. Wi-Fi and Bluetooth technologies establish a wireless connection to assets for service and configuration and provide the ability to read smart sensors around the machine and jobsite. C-V2X will level up our site awareness capabilities to offer smarter safety and productivity solutions. Leveraging connectivity-enabled solutions helps customers to get the most out of their jobsites while making machine servicing quick and easy. 

FORGING AHEAD WITH 5G  

The technology landscape is constantly evolving, and we are keeping our eyes on the future as we explore and integrate emerging technology into our product offerings. To get there, Caterpillar will work with 5G network operators and wireless technology providers, exploring the capabilities of the technology in customer and dealer applications/solutions. This advanced planning and preparation to deploy the latest technologies, like 5G, puts Caterpillar and Catsu in the position to provide the best connectivity technology solutions and deliver value to customers and dealers.